Remote IT Support

Existing Customers

Please be advised this is only for existing customers, and only once prompted by one of our remote IT support staff.

When advised to do so, click the link below taking you to TeamViewer, which will then allow one of our highly trained colleagues to assist you live on your device.

How to become a customer

If you would like to learn more about becoming a Minerva customer for remote IT helpdesk support and more, our core services are outlined below, and we would be delighted to speak with you to review your needs.

Our Services

Business IT Support

Yes, this is our bread and butter; making sure your systems are kept running, and they run quickly and effectively, and you can get on with what you do best. From email set-up to desktop remote IT support, cyber security to disaster recovery, the Minerva team are highly qualified specialists who will give you quick, flexible, reliable answers.

Business Software

Tell us what you want to achieve and we’ll show you how the latest solutions and tailored add-ons can give you a competitive edge and ensure that your IT isn’t a cost to the business – it’s an investment with a positive ROI.

Cloud Solutions

With more and more distributed working, your teams as likely to be at home or on the move as they are in the office, having a cloud-based system that anyone can access anytime – quickly and securely – is increasingly important. Let us show you how to make the most of the opportunities the cloud brings.

Network & Security

The inexorable rise in hackers, scammers and other malicious attackers means you cannot afford to be without a clear strategy for protecting your network, your data, your business. With our help, you’ll sleep more soundly, knowing that you’re information is safe, and business continuity is assured.

Software Development

Making your business more efficient and effective is the key to gaining market share, and together, we can develop creative ways to streamline your systems and take your business to a whole new level, with faster, smarter processes tailored to your specific goals.
If you are keen to embrace the benefits realised through digital transformation, we are here to help you on that journey.

Telecommunications

The performance of your organisation relies on clear, reliable communications, often across different locations, regions, even countries. So cost-effective fixed-line Internet solutions, hosted telephony (VoIP) and mobile phone networks, supported by friendly, accredited engineers are an absolute must.

Frequently Asked Questions (FAQs)

What can get fixed remotely?

Software issues, configuration, updates, remote security checks; most non-hardware problems.

Is security good with remote support?

Absolutely — remote sessions are secured, software uses encryption & best practices.

What hours is remote support available?

During business hours primarily, with some out-of-hours/emergency remote support as agreed.

Do I need special tools for remote help?

Usually just secure remote access software or VPN; Minerva can guide setup.

Is remote support cheaper than onsite?

Often yes, since travel/time costs are lower.