About Minerva IT Support
Our Story
About Minerva: Back in 1983, John Chadwick set up a computer company to provide the UK with pioneering IT Support Services based in Potters Bar, Hertfordshire. Back then, the IT world comprised green screens and floppy disks and the business was largely focused on visiting customer sites and fixing their hardware.
Fast forward to today, however, and John is still at the helm, but he is now supported by a team of experts in IT support, software development, system development and customer service. Over the years, Minerva has also developed long-standing partnerships with leading software suppliers such as Microsoft, Sophos, iplicit and Connect Wise.
John’s vision was always about looking after the customer and providing excellent service, and our extensive list of longstanding clients proves that we deliver on that promise.
Today, Minerva is not only about fixing hardware, installing software, synchronising across platforms and dealing with data loss. The demand now is for technology as a strategic tool, and we have kept ahead of the curve by adding expertise in AI, software development and systems consultancy to our offer, ensuring that our clients, too, continue to stay one step ahead.
Meet the Team
You’d like us. Our customers do. We’re good people.
There are 35 of us, based in Hertfordshire, and we are here to help. Our team is made up of experienced technical IT Support technicians and developers, as well as dedicated account managers, and that’s just one of the many things that sets us apart from other outsourced IT Support companies.
Ably led by the Senior Management Team, who are…
Where we operate
We are based in Potters Bar, Hertfordshire, just north of London, and many of our clients are London and Hertfordshire-based. Increasingly, though, we are gaining more and more clients further afield across the UK, as well as a handful overseas. Technological advancements in recent years mean that being local is no longer quite as crucial as it once was!
Our Values
Values are like lighthouses; they are signals, giving us direction, meaning and purpose.
Our Values For IT Support
We live by a set of values that provide the foundations for everything we do. They underpin the way we work with each other, with clients, suppliers and business partners. They’ve been shaped by the way the company has evolved, and have become part of our ethos. So whether you’re looking to outsource your IT completely or whether your IT department just requires some extra assistance, we hope they align with yours.
Some of our values are givens
Like most organisations – and people – many of these are simply commitments, to be honest and decent in what we do:
- Be truthful
- Be patient and understanding
- Respect everyone
- Don’t cut corners
- Put the customer first
We hold other values that are more specific to us
Some of our values are more personal, reflecting our unique culture:
- Empower people to be the best they can be
- Never be afraid to challenge and innovate
- When we work together, nothing is impossible
- Face reality head-on, and take responsibility
- Be positive, and enjoy life’s challenges!
Software Development Engineer – Citizen Machinery
Minerva has worked with us on a number of IT projects over the last 8 years – we have always found them to be very helpful, knowledgeable and responsive to our queries.
Kevin Gay – Contour Fine Tooling
We have been using Minerva for many years, mainly to support our Pegasus Opera system. Recently we needed local support with a server migration, so they seemed like the logical choice, and I am so glad I chose them.
Oliver King – Kings Lettings
We have been working with Minerva since 2017, as our I.T. support and I.T. infrastructure partners. We have found the support team to be efficient, knowledgeable and proactive. The senior team are equally helpful in resolving the more complex issues, as well as providing invaluable advice, where necessary.
James Sadler – Datus
Minerva initially supported us through the process of moving to a cloud based system. Frankly they made the transition simple, easy and didn’t require lots of my time. Our experience in moving over to Minerva has been excellent, Network issues are dealt with on the same day if possible and communication is great.
John Perloff – Panther Securities PLC
We have used Minerva UK for our IT requirements for many years now. They are reliable, trustworthy and efficient as well as being a very nice bunch of people. Would highly recommend them!
Nick Doria – IT Director at PDC Beauty
Minerva always seems to meet our deadlines on initiatives, works with us as if they are a part of the team, and makes my job much easier when managing the IT from the US.
Office Manager – Sandy Brown
Since 1999, Minerva has been able to provide robust IT solutions that truly fit our business model here at Sandy Brown. As our business has expanded over the years, our tailor made partnership coupled with their very friendly and professional delivery of service has enabled peace of mind in the way they support, maintain and develop our IT infrastructure.
Our Partners
We’re all judged by the company we keep, so we’re very proud to be partners with these esteemed organisations.
