About Minerva IT Support
Our Story
About Minerva: Back in 1983, John Chadwick set up a computer company in Potters Bar, Hertfordshire, to provide the UK with pioneering IT Support Services. Back then, the IT world comprised green screens and floppy disks and the business was largely focused on visiting customer sites and fixing their hardware.
Fast forward to today, however, and John is still at the helm but he is now supported by a team of experts in IT support, software development, system development and customer service. Over the years, Minerva has also developed long-standing partnerships with leading software suppliers such as Microsoft, Sophos, iplicit and Connect Wise.
Meet the Team
You’d like us. Our customers do. We’re good people.
There are 35 of us, based in Hertfordshire, and we are here to help. Our team is made up of experienced technical IT Support technicians and developers, as well as dedicated account managers, and that’s just one of the many things that sets us apart from other outsourced IT Support companies.
Ably led by the Senior Management Team, who are…
Where we operate
We are based in Potters Bar, Hertfordshire, just north of London, and many of our clients are London and Hertfordshire-based. Increasingly, though, we are gaining more and more clients further afield across the UK, as well as a handful overseas. Technological advancements in recent years mean that being local is no longer quite as crucial as it once was!
Our Values
Our values guide us with clarity, direction and purpose
Our values for IT Support
We are driven by a core set of values that form the foundation of everything we do. These guiding principles define how we collaborate — with our colleagues, clients, suppliers, and business partners. Over time, they have evolved alongside our company and become an essential part of our identity. Whether you’re seeking a fully outsourced IT solution or additional support for your in-house team, you can trust that you’re in expert hands.
Some of our values are givens
Like most organisations — and people — our values are rooted in simple but powerful commitments: to act with honesty, integrity, and respect in everything we do.
- Be truthful
- Be patient and understanding
- Respect everyone
- Don’t cut corners
- Put the customer first
We hold other values that are more specific to us
Some of our values are more personal, reflecting our unique culture:
- Empower people to be the best they can be
- Never be afraid to challenge and innovate
- When we work together, nothing is impossible
- Face reality head-on, and take responsibility
- Be positive, and enjoy life’s challenges!
Our Partners
We’re all judged by the company we keep, so we’re very proud to be partners with these esteemed organisations.
