The Advantages of Outsourcing IT Support and Services for Your Business


COVID-19 has bought around challenges that many businesses could not have foreseen, one is the accelerated need to embrace digital. With an increase in the need to work from home, at least for the near future, IT systems are being tested and strained in ways that in-house IT departments may not be able to handle. At Minerva, we offer extensive IT support services for any business, large or small.

In this blog, we will be taking you through some of the key advantages of outsourced IT support.

  1. Less Downtime

Ask yourself, how reliant is your business on your IT infrastructure? The reality for many businesses is that when your IT systems are down, so is your productivity, especially in a work from home environment – which can be very costly to the business. Through outsourcing your IT support, you are gaining access to a dedicated rescue team. During April and May, we resolved 99% of issues remotely meaning less hassle and quick turn-around times.

2. More time to manage your business

The time spent on trying to stay on top of IT, is time that could be spent on designing and implementing value-creating business strategies. Instead of you constantly trying to put out fires surrounding your IT, unlock pro-active support from an outsourced IT support group – experts who can identify problems before they happen.

3. Minimize your security risk

Through a Managed IT solutions provider, you can receive high standards of company security. Our network security services reduce the risk of external devices breaking into your network and stealing valuable data. A survey conducted by Cisco in 2019 revealed that out of 2,601 adults worldwide, 32% of respondents who cared about data privacy were willing to act and switch from company to company based on their data privacy and sharing policies. Having a high-quality network security service, that can be supplied by an outsourced IT support provider, will reassure your customers that their data is safely stored and managed with your business.

4. Access a team with experience

Often, in-house staff can start to become rusty when it comes to expertise, which begs the question, is your business truly benefiting from the latest technology and innovations? Our support team has a combined total of more than 100 years of experience. On top of this our business IT support experts are all Microsoft Certified Engineers, so they know their stuff. As a managed IT solutions provider, we are on the front line of the IT industry. We look to incorporate the latest news and updates to provide a service that clients can be pleased with.

We realise that outsourcing your IT support could mean altering your processes quite significantly, which bears challenges for any business; like the time needed for true commitment and the strain it may put on the initial budget. At Minerva, we have a team of experts who are ready to answer any questions you may have about outsourcing and we always look to offer the most cost-effective packages for our clients.

If you would like to discover our full range of services and how we can help your business, click here or give us a call on 01707 607 100.