75% of organisations in the UK claim to outsource some form of their business. Out of this, 34% claim to outsource their IT services. Often proving to be more cost effective and efficient, using external IT services is becoming increasingly common for many businesses in the UK.

With technology being an ever-evolving industry, it can be difficult for smaller businesses to keep up with all the updates, tweaks, add-ons, and upgrades. Whatever industry you are in, whether it is manufacturing, financial services, hospitality, or anything else, when investing in new technology you need to ensure you have the right IT support on hand should anything go wrong.. Hiring an IT specialist internally can be quite costly, especially when the company is new, you are just starting out and trying to keep costs minimal. For situations such as this, outsourced IT support may be the best solution for you.

What is Outsourced IT Support?

An outsourced IT support service is when you hire an external company to manage your business IT support. Rather than having a dedicated team of in-house IT experts, your outsourced IT support provides a service desk who are on call to help you with all your technical queries and issues. As well as being able to provide hardware and software support, they can also support your business with maintenance and any other IT projects that may arise.

What Are the Benefits of Outsourcing Small Business IT Support?

Cutting IT Costs

Hiring a team of IT experts can be an expensive investment, especially if they don’t always have work that needs to be done. Once you add in the cost of expensive IT training, the costs keep rising. When you outsource your IT support, you don’t need an in-house team, the outsourced team are there for you whenever you need them.

In addition, if you have a particular IT project, they will charge on a per project basis, which means you don’t need to worry about salaries for several staff members who may not be needed for the duration of the year. By having an outsourced IT team on call, you can cut down IT costs considerably.

IT Experts on Hand When You Need Them

As a small business, it may be difficult and too expensive to hire your own in-house IT team. By outsourcing your IT support, you have access to qualified and experienced engineers whenever required.  This means you can gain bigger insights into how to transform your company’s infrastructure as well as being supported by a higher level of IT expertise.

Using an outsourced IT support provider offers you access to a wide range of IT support technicians, all with a variety of different skills and experience, which may be harder to acquire locally. Also, you will be able to gain more knowledge and insights into technology than a small in-house IT team may be able to provide. Therefore, you will gain a much better understanding of your business needs and requirements, as well as advice on how you can develop your IT. From your data infrastructure to cyber security, they can help to ensure you have the best solutions, for your specific business.

For more advantages of outsourcing IT Support and services for your business, check out our blog.

How Minerva Can Help with Your Outsourced IT Support

We understand the challenges that many small businesses face when it comes to IT support. In an ever-changing world, it can be difficult to keep up to date with all the advancements, especially if you don’t have much knowledge when it comes to technology. This is where we come in. With our extensive knowledge in the IT industry, we can ensure the solutions we provide are tailored to your business requirements.

Within our IT support team we also offer:

  • Emergency support when you need it most
  • Flexible pricing to suit any needs or budgets
  • Microsoft certified engineers
  • On-site maintenance and disaster recovery services
  • Direct human contact with our IT support team – you don’t need to speak to a machine
  • Bespoke and tailored service to suit your particular business needs

Contact us today to find out how we help your business with outsourced IT support.