Panther Securities

So what was the process?

‘Having highlighted the need for some updates to our servers and software, Minerva gave us some options. They gave us plenty of notice, so we were able to consider how to prioritise and phase some of the upgrades.

‘Everything was discussed, including anticipating all the potential downtime, so that work could be scheduled to minimise any disruption.’

And did everything go to plan?

‘In the end, there were no nasty surprises, and no hiccups. Everything was installed as promised, and within our agreed budgets.’

What are the benefits of the upgrade, and how would you assess Minerva’s service?

‘The new upgrades – and the general support we get from Minerva – give us great peace of mind, knowing that we’re on top of things and are as secure as we can be, with systems and processes that are quicker and more reliable.

‘Planning and communication were key to the success of this project, and Minerva are especially good at both.’

Richard Martins, Minerva’s Technical Account Manager for Panther, explained the background to their upgrades:

‘Panther had two servers that were coming to the end of their warranty period, which had legacy operating systems. We suggested a number of alternative scenarios to Panther, and ultimately agreed to install new server hardware, and a new operating system. We migrated all the server data and replaced the old firewall, implemented DUO security for two-factor authentication (2FA), and migrated their on-premise email to Microsoft 365 Exchange Online.

‘The additions of 2FA and moving their emails to the cloud have given them greater security whilst providing more secure and more widely available access for their communications.’