A Brief Guide to Hosted Voice Telephony
What is Hosted Voice Telephony
Hosted voice telephony is a telephone system which is managed and hosted in the cloud rather than in a physical location. Unlike traditional phone systems where a copper wire transmits voice communications, hosted voice telephony is based on the cloud so a good quality internet connection is absolutely essential.
By 2025, the era of traditional phone lines will be coming to an end and everyone will be required to move towards a cloud/digital option.
What are the Benefits of Hosted Voice Telephony?
Exceptional Quality of Communication
As long as you have a good quality internet connection, the quality of communication through this source is exceptional.
All the features that you currently rely on from your traditional phone system (or wish you had) can be delivered through a hosted telephony system. These features include hunt groups, voicemail, call waiting and statistical reporting. These will be seamlessly delivered and easily maintained to keep pace with your changing requirements.
You can access the phone system anywhere, from any device. This is an ideal solution for those companies moving towards hybrid working or working from home as it can be accessed from any authorised laptop, mobile and tablet.
As the organisation grows and the number of staff increase, all you need to do is increase the number of users and pay for the additional licenses. It is as simple as that.
Limited Hardware Required
Unlike traditional phone systems, you don’t need hardware such as phones. The telephone system can be accessed through a range of devices including laptops and desktops.
Minimal Upfront Costs
There is minimal upfront costs to set up the telephony system. Organisations will be required to pay a monthly license fee based on their numbers of users, making it more financially manageable for many businesses.
As you pay a fixed monthly fee based on the number of licenses required, you are not overspending and wasting money on unnecessary costs.
The phone system can be set so that wherever you are based, it appears as though you are calling from a particular place. Staff members can be working from a range of different locations, but the number will appear as though they are calling from the same place.
Microsoft Teams Integration
Our hosted facilities integrate with Microsoft Teams, incorporating important functions including superior call quality, call recording and management reporting.
The 2025 Shut Off
What is the BT 2025 Switch Off?
BT have announced that in 2025, they will shut off their ISDN and PSTN services. This means the end of analogue phone lines, resulting in communication technology shifting towards an entire cloud and digital space.
What Does That Mean for You?
We would recommend you get a telephony review for your business as soon as possible. Minerva is a trusted provider of integrated business solutions and will advise you on the best solution for you.
What Should You Do?
Although the key date is 2025, the switch off may affect you sooner. BT are doing localised switch offs before this date so it’s better to be prepared, ahead of time.