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Exchequer Payroll - Reporting Errors

Posted by CatherineJanuary 14, 20190 comments

Minerva Blog
It has come to our attention, that some customers are experiencing an error when creating or printing reports in payroll.

We have been advised that this is most likely due to recent Windows updates that may have been applied to PCs over the last few days:

Windows 7 / Server 2008: KB4480970 & KB4480960
Windows 8.1 / Server 2012 R2: KB4480963 & KB4480964
Windows 10 / Server 2016 / Server 2019: KB4480116 & KB4480966

You will need to remove this update if your PC is affected.

Removal of this update can be done via the Control Panel – Programs and Features – View installed updates.

Removal of this update should allow normal use of payroll. You will need to restart your PC after removing the update.

If you need any help with this, please contact our support team on 01707 607100.

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